• The Metropolitan Y - Singapore
  • The Metropolitan Y - Singapore
  • The Metropolitan Y - Singapore
  • The Metropolitan Y - Singapore
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Best Price Guarantee Terms & Conditions

The Metropolitan Y will make available the best guest room price for the hotel (the "Best Price Guarantee"). "The Metropolitan Y Website" are the websites owned or operated by or on behalf of The Metropolitan Y bearing the logo and branding of The Metropolitan Y.

In the unlikely event that a lower price at The Metropolitan Y is made available on a non-The Metropolitan Y website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), The Metropolitan Y will honor that Competing Price and provide the individual that submitted the valid claim one of the following: (1) an additional 10% discount off the Competing Price per room per night; or (2) a voucher that the guest can use during their stay, the amount of the voucher will be equal to the difference between the original reservation rate and the competing price.

Terms and Conditions

  • For a claim to be eligible under the Best Price Guarantee:
    • The claim must be submitted prior to, or within 24 hours after, making a reservation through a The Metropolitan Y Website, and at least 24 hours before the standard check-in time at The Metropolitan Y.
    • The claim must include:
      • Booking Confirmation Number
      • Full Name on the reservation
      • Lower rate found (with currency)
      • Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)
      • Url of the website where the lower price was found
      • Reservation date
      • Stay dates
    • A claim may be rejected by The Metropolitan Y if it is incomplete or concerns a non-The Metropolitan Y website.

    PLEASE NOTE: You don't need to make a booking on the competitor website, just email the complete details of your claim to reservations@directwithhotels.com. We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

  • For the Competing Price to be valid, it must be a currently available lower published online room price for The Metropolitan Y, the same stay dates, the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
    • The Metropolitan Y will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same The Metropolitan Y.
    • The Metropolitan Y will convert any Competing Price offered in a different currency than the price made available through the The Metropolitan Y Website, and may deny claims where it determines that the difference between the price is due to exchange rate fluctuations.
    • Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.
    • The estimated value of value-added amenities (e.g. free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by The Metropolitan Y when honoring a lower price.
    • The Metropolitan Y may deny claims where the difference between the Competing Price and the price on the The Metropolitan Y Website is less than one percent.
  • The Best Price Guarantee does not apply to:
    • Unpublished or negotiated prices (e.g. corporate discount rates, group rates, meeting rates);
    • Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
    • Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
    • Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
    • Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).
  • The Best Price Guarantee does not apply to existing reservations that are not booked through a The Metropolitan Y Website, and The Metropolitan Y is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g. a call center, a non-The Metropolitan Y website).
  • If a valid Best Price Guarantee claim is submitted without an existing reservation, the individual making the valid claim will be contacted by The Metropolitan Y and must make a reservation in the manner communicated by The Metropolitan Y within 24 hours from receipt of the communication or local check-in time at The Metropolitan Y Hotel. Failure to make a reservation in the required time period will invalidate the claim.
  • The Best Price Guarantee will be suspended during times where the The Metropolitan Y Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond The Metropolitan Y's reasonable control.
  • A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.
  • The Metropolitan Y has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. The Metropolitan Y reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.
  • The Metropolitan Y may at any time and without notice terminate or restrict a person's ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion The Metropolitan Y determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner; (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at The Metropolitan Y Hotels after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.
  • Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of The Metropolitan Y.
  • Void where prohibited by law. The Metropolitan Y reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at anytime in its sole discretion and without prior notice.

The Metropolitan Y - Guest Rooms

 

Mouse over to see what we have installed for you:

  • Wi-Fi

    WI-FI

    Why do you have to be billed for using Wi-Fi? Never mind, we will make it free for you!

  • Breakfast

    BREAKFAST

    Room rates include DAILY BUFFET BREAKFAST! Isn’t it brilliant? 🙂

  • Housekeeping Services

    HOUSEKEEPING SERVICES

    Our professional and reliable housekeepers will ensure your room is well-kept, daily.

  • Rain Shower

    RAIN SHOWER

    Essential element of a great shower, to enhance your comfort and pleasure!

  • Orthopedic Mattress

    ORTHOPEDIC MATTRESS

    A targeted, tailored support for a good night’s rest!

  • In Room Coffee & Tea

    IN ROOM COFFEE & TEA MAKING FACILITY

    Nothing beats a warm cup of tea or coffee to kick start the day? No worries, make yourself a cuppa!

  • Drinking Water

    DRINKING WATER

    Drinking water is supplied everyday to keep you hydrated in this little sunny island!

  • Green Surrounding

    GREEN SURROUNDING

    Amidst lush greenery to soothe your mind, body and soul after a long day around the city.

  • Air-conditioning

    AIR-CONDITIONING

    Stay cool and fresh in this sunny respite!

  • TV

    TV

    With over 14 channels to choose from, stay tuned to your favourite broadcast, anytime!

  • Elevator in Building

    ELEVATOR IN BUILDING

    Travelling between floors has been made easier with the elevator — we ride them, too!

Consisting of 98 hotel-styled guest rooms available in various categories: Standard, Deluxe, and Suite, each specially catered for all types of business, leisure and family travellers looking out for affordable accommodation in Singapore. All guest rooms and suites are furnished with en-suite bathroom and modern amenities, providing the utmost comfort. The studio-concept rooms bring cosiness and intimacy every traveller seeks.

Common room amenities include:

  • Complimentary Wireless Internet Access
  • Air-Conditioning
  • Bathroom with Hot Water
  • Flat Screen LCD TV with Cable Channels
  • Orthopedic Mattress
  • In-Room Coffee/Tea Making Facility
  • Secured Keycard System
  • In-Room Safe Deposit Box
  • Writing / Vanity Desk
  • IDD Telephone with Voicemail System
  • International Power Socket
  • Mini-refrigerator
  • Compact Kitchenette*
  • Microwave Oven*
  • Hair Dryer*
  • Iron and Ironing Board*

*available only in Suites

Room Types

Standard Rooms (without window)

Twin

  • 18 square metres (194 square feet)

Check availability and prices

Triple/Quad Sharing

  • 34 square metres to 36 square metres (366 square feet to 387 square feet)

Check availability and prices


Deluxe Rooms

Single/Twin/Double

  • 20 square metres to 23 square metres (215 square feet to 247 square feet)

Check availability and prices

Triple/Quad Sharing

  • 34 square metres to 36 square metres (366 square feet to 387 square feet)

Check availability and prices


Suite Rooms

Single/Twin/Double

  • 20 square metres to 23 square metres (215 square feet to 247 square feet)

Check availability and prices

Triple/Quad Sharing

  • 34 square metres to 36 square metres (366 square feet to 387 square feet)

Check availability and prices


Apartment Suite


 
Unique features: Specially dedicated for long stay travellers with compact kitchenette, full-sized fridge, microwave oven, and essential utensils. Some rooms have a bathtub.

Check availability and prices


Useful information:

  • Extra bed is available at SGD 55 per bed per night (breakfast inclusive to 3rd person).
  • Check-in time is at 3:00 pm and check-out is at 12 noon.