• The Metropolitan Y - Singapore
  • The Metropolitan Y - Singapore
  • The Metropolitan Y - Singapore
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Best Price Guarantee Terms & Conditions

The Metropolitan Y will make available the best guest room price for the hotel (the "Best Price Guarantee"). "The Metropolitan Y Website" are the websites owned or operated by or on behalf of The Metropolitan Y bearing the logo and branding of The Metropolitan Y.

In the unlikely event that a lower price at The Metropolitan Y is made available on a non-The Metropolitan Y website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), The Metropolitan Y will honor that Competing Price and provide the individual that submitted the valid claim one of the following: (1) an additional 10% discount off the Competing Price per room per night; or (2) a voucher that the guest can use during their stay, the amount of the voucher will be equal to the difference between the original reservation rate and the competing price.

Terms and Conditions

  • For a claim to be eligible under the Best Price Guarantee:
    • The claim must be submitted prior to, or within 24 hours after, making a reservation through a The Metropolitan Y Website, and at least 24 hours before the standard check-in time at The Metropolitan Y.
    • The claim must include:
      • Booking Confirmation Number
      • Full Name on the reservation
      • Lower rate found (with currency)
      • Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)
      • Url of the website where the lower price was found
      • Reservation date
      • Stay dates
    • A claim may be rejected by The Metropolitan Y if it is incomplete or concerns a non-The Metropolitan Y website.

    PLEASE NOTE: You don't need to make a booking on the competitor website, just email the complete details of your claim to reservations@directwithhotels.com. We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

  • For the Competing Price to be valid, it must be a currently available lower published online room price for The Metropolitan Y, the same stay dates, the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
    • The Metropolitan Y will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same The Metropolitan Y.
    • The Metropolitan Y will convert any Competing Price offered in a different currency than the price made available through the The Metropolitan Y Website, and may deny claims where it determines that the difference between the price is due to exchange rate fluctuations.
    • Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.
    • The estimated value of value-added amenities (e.g. free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by The Metropolitan Y when honoring a lower price.
    • The Metropolitan Y may deny claims where the difference between the Competing Price and the price on the The Metropolitan Y Website is less than one percent.
  • The Best Price Guarantee does not apply to:
    • Unpublished or negotiated prices (e.g. corporate discount rates, group rates, meeting rates);
    • Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
    • Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
    • Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
    • Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).
  • The Best Price Guarantee does not apply to existing reservations that are not booked through a The Metropolitan Y Website, and The Metropolitan Y is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g. a call center, a non-The Metropolitan Y website).
  • If a valid Best Price Guarantee claim is submitted without an existing reservation, the individual making the valid claim will be contacted by The Metropolitan Y and must make a reservation in the manner communicated by The Metropolitan Y within 24 hours from receipt of the communication or local check-in time at The Metropolitan Y Hotel. Failure to make a reservation in the required time period will invalidate the claim.
  • The Best Price Guarantee will be suspended during times where the The Metropolitan Y Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond The Metropolitan Y's reasonable control.
  • A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.
  • The Metropolitan Y has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. The Metropolitan Y reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.
  • The Metropolitan Y may at any time and without notice terminate or restrict a person's ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion The Metropolitan Y determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner; (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at The Metropolitan Y Hotels after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.
  • Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of The Metropolitan Y.
  • Void where prohibited by law. The Metropolitan Y reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at anytime in its sole discretion and without prior notice.

The Metropolitan Y - Facilities

The Metropolitan Y Hotel in Singapore offers an array of facilities, complemented with excellent staff services that meet the needs of discerning visitors.

Making A Difference Never Tasted So Good!

  • Enjoy tantalizing local delicacies, authentic home-cooked Chinese dishes, and Western delights at our very own Restaurant! Our all-time favourite Claypot Fish Heas Curry and Claypot Chicken Rice are signature dishes not to be missed. For more interesting happenings, head to the events & promotion page!

    For reservation or enquiries please call at 68398 304 or email restaurant@mymca.org.sg

    Operating Hours
    7am to 10am (last order at 9:30pm)
    All net surpluses from our F&B service enterprise go towards the funding of our community outreach programmes driven by M.Y Programmes.

Singapore 1st Self-Service Cashierless
Convenience Store – ShelfXpress

  • Looking for late night snacks or missing out your must-have essential? Fear not! Simply shop at our Self-Service Cashierless Convenience Store – ShelfXpress, register and pay using your smartphone or a xcard from our front office!

    ShelfXpress fridges can detect what products have been taken/returned, using weight-sensing plates and cameras.

    For more information please contact our front office at 6839 8333.

Co-Working Hot Desk for Rent

  • Are you self-employed, working from home and need to get out more, but can’t afford your own office space? Perhaps you are commuting into the city every day but want to work closer to home?

    Or maybe you are looking to connect with, and leverage off, other small business owners? Or coming to Singapore to meet a few client or two but not sure where to choose? We have the perfect solution! Simply rent a (hot) desk! For more information please contact our front office at 6839 8333.

Leisure and Travel Tools:

  • Adult Pool/ Children’s Wading Pool
    In a mood for an invigorating dip? Enjoy a relaxing time in our outdoor facility featuring a 25m long and 2.4m deep main pool and a wading pool for kids, the perfect places to unwind! Open from 7:30am to 9pm daily!
  • Tour Desk
    Friendly and helpful staff at the hotel’s tour desk is available to assist you with arrangements on any exciting tours that are available.
  • Concierge & Guest Relations
    Ensuring that you would always be well taken care of, our friendly staffs are 24/7 on the move!
  • Gym
    Equipped with various cardio and weight training machines to help you stick to your fitness regime even while travelling, open from 7:30am to 10pm daily.

For Your Convenience:

  • Downtown shuttle services are available from The Metropolitan Y to Scotts Road (Orchard Road area).